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Common purchase queries
Orders & Shipping
Where can you ship to?
At checkout we currently only offer shipping to:
- Mainland UK
- Channel Islands
- Isle Of Wight
- Northern Ireland
All of our orders to European countries are shipped with all Taxes and import charges paid. This will be calculated at checkout.
There should not be any additional customs charges to pay on your order.
For international shipping please contact us for a quote if your country isn’t listed at checkout.
When will my order to arrive?
All orders placed before 2pm Monday-Friday (excluding Bank Holidays) will be dispatched the same day! Any orders placed after 2pm on Friday will be dispatched on Monday.
We will ship your orders using either Royal Mail’s Tracked 24/48 or DPD’s Next Day services (these options are selectable at checkout).
Although we have next day delivery options available, sometimes there are courier delays that are out of our control.
How do I track my order?
See the Order Tracking page to track your order. Once your order is dispatched you’ll receive an email containing a tracking number and link to track progress of your delivery with Parcelforce, DPD or Royal Mail.
Can I amend my order?
If you need to cancel or amend an order please get in touch as soon as possible.
If your order has not yet been dispatched, we can amend or cancel your order right away. If you wish to change or cancel your order after it has been dispatched we will need to wait until it has been delivered to arrange a refund.
30-day Hassle Free Returns
Returns & Exchanges
What is your returns policy?
Please see our returns policy for full details.
I want to exchange an item?
Currently our returns system does not allow for exchanges. If you want to exchange your item please re-order the desired item and we will refund your original order once we receive it back with us. This will also ensure you receive your desired item as quickly as possible.
Still need help?
If you’re still in need of support please do not hesitate to contact us. Our UK based support are always happy to help with order related queries, product recommendations and everything in between.